Vango Kela TC Air Low DriveAway Awning (2023)

ZZ5018

Total Weight: 22.1kg

Packsize: L78.0 x H38.0 x W41.0cm

Pitching Time: 8 mins

Canvas/Fabric Weight: 17.4kg

Length: 370.0cm

Width: 310.0cm

Height: 216.0cm

Rail Weight: 17.4kg

Awning Size: Low

Kador Adjustable Height: 180-210cm

Straight Kador Length: 248cm

Great for Continental Use - Breathable fabric helps to regulate temperature inside your awning

Zipped Privacy Curtains - Simple and quick to use, zip curtains allow varying levels of opening or simply roll down and secure away

TBS®II Tension Band System - Ensures awning performs in adverse conditions, especially in strong, changeable winds. When tensioned, the bands brace the beam or pole at 3 points and prevent sideways movement. Adjust TBS®II to remove slack. Do not over tension, as this may deform the poles. Can be stowed away in calm weather

King Pole Door - Door can be used as a canopy by adding additional king poles through the door eyelets, providing shelter from sun or rain

Diamond Pro Windows - 67% thicker than our Diamond Clear windows, they provide additional insulation and clearer views

This awning has multiple additions available for enhanced functionality - Please check our additions table for more details

Adjustable Pegging Points - Allows awning to be pitched perfectly on uneven surfaces

Tunnel Adjustment Strap - Helps collect any excess material and creates a neater looking tunnel and a tighter fit to the vehicle

Cable Entry Point - Neatly feed electrical cables into your awning allowing you to easily keep your camping appliances powered

Drive Away - Using the addition of a Drive Away Kit, detach the tunnel area of your awning from your vehicle and roll it away leaving your awning free-standing as you explore for the day. Keep a note of your parking position for when you return and re-attach the awning to your vehicle

Line-Lok® Guyline Runners - The Line-Lok® tensioner locks guylines securely in tension, is easy to release and will give a high performance in all conditions

Pre-angled Beams - Achieve greater internal space than with a standard curve. Provides effective bracing against winds

Reflective Webbing - Picks up torchlight so the pegging points are easily spotted in low light conditions

SkyTrack® II - A flexible hanging system which allows you to easily attach lighting, storage or SkyLiners. The SkyTrack system allows you to customise your awning to suit your needs (Sky Hooks included)

Steel Rock Pegs Included - Pegs are strong, durable and can be used on more challenging terrain. Supplied with a handy carry bag

AirZone™ Ventilation - High and low level ventilation panels combine to create a comfortable flow of air throughout the awning, which is essential for reducing condensation

Bracer Beams Included - Small AirBeams® secured in between main AirBeam® structure for enhanced stability

Fully Wind and Rain Tested - Tested with wind and heavy rainfall to the European standard EN5912

High Visibility Guylines - High visibility lower half to prevent tripping hazards and ensure stability in high winds

Multiple Vehicle Attachment Methods - All our awnings come with pre-attached 6mm kador, 8M over vehicle straps, roof bar attachment tabs and sleeve for pole & clamp kit system. This ensures our awnings are compatible with any vehicle

Roll Away Connecting Tunnel - Detach your awning when you drive away for the day, simply roll back the tunnel and toggle it to secure

Secondary Mesh Doors - Fitted with internal mesh fly screen for bug-free ventilation

Skylight Windows - Windows which run along the roof line of the awning to enhance light during the day and for stargazing at night

Supplied with Pack of 10 Sky Hooks - Simply slide on to the SkyTrack® System to hang storage or lights

Two Doors in Tunnel Attachment to Vehicle - For convenient access to the front or back of your vehicle

Touring Awning – This awning is designed for touring use; it is not designed for static or long-term seasonal pitching as extensive exposure to UV light will cause accelerated fabric degradation. UV degradation is not covered under the warranty. However, under normal holiday use your awning will give long service

Inflatable AirBeam® Structure - With 10 years’ experience in AirBeam® technology, we are the leaders in pole free pitching. AirBeam® technology ensures your awning is erect within a matter of minutes (supplied with AirBeam® pump)

Sewn-in Groundsheet - Provides a bug and draught free environment. Groundsheet is attached to the flysheet with an external storm skirt to give all-round protection

Sentinel Eco TC - Eco-friendly fabric made with polyester from recycled bottles and environmentally friendly farmed cotton. Combining the leading properties of both cotton and polyester to create a rich polycotton fabric which is breathable and easy to maintain. Sentinel Eco TC is a high-quality fabric that is luxurious to the touch but robust and durable enough for any holiday

Smart Pack Carry Bag - Full front of the bag drops down providing an area for your awning to be rolled and compressed straight into the bag

AirBeam® Pump - Supplied with all AirBeam® tents and awnings, our ergonomically designed pump allows you to effortlessly inflate your AirBeam® product. Comes complete with a pressure dial and handy carry bag

Ireland & Northern Ireland

• €6.95 for orders up to 30kg – DPD/GLS
• €13.95 for orders between 31kg and 40kg – GLS
• €59.95 for orders over 40kg – Pallet Delivery – Courier may differ

United Kingdom (Mainland Only)

Note: UK VAT and any applicable import duties are not included in the checkout price. Additional fees may apply upon importation.

• €15.95 for orders up to 30kg – DPD
• €75.95 for orders over 31kg

Europe

Belgium, France, Germany, Netherlands, Italy, Luxembourg

• €12.95 for orders up to 30kg – UPS
• €18.95 for orders between 31kg and 40kg – GLS
• €150 for orders over 40kg – Pallet Delivery

Austria, Czech Republic, Denmark, Poland, Hungary, Lithuania, Slovakia, Slovenia, Estonia, Latvia, Spain, Sweden, Croatia, Finland, Portugal

• €18.95 for orders up to 30kg – DPD
• €35 for orders between 31kg and 40kg – GLS
• €150 for orders over 40kg – Pallet Delivery

If your country is not listed, please contact us at services@outbackjacks.ie for a shipping quote.

Click and Collect

Our Click and Collect service allows you to order online at www.outbackjacks.ie and collect your items in-store at Outback Jacks, Ballybane, Galway. This free service is available Monday to Saturday, from 9:30 am to 5:30 pm, with same-day pickup typically available.

To collect your order:

• Bring your order reference number and a printout of your order summary or email confirmation as proof of purchase.
• If you cannot collect, you can opt for courier delivery for €6.95 (for orders under 30kg).

Please collect your items within 7 days, after which your order will be returned to stock. If unable to collect, call us at +353 91 761841.

General Delivery Information

1. Order Processing: Orders are processed within 1-3 working days and delivered by courier within 1-2 working days. Timelines are estimates and may vary due to unforeseen circumstances.
2. Availability: If items are unavailable, we will notify you with an expected delivery date. Orders outstanding beyond 30 days may be canceled upon request, with a full refund if already paid.
3. Delivery Timing: Delivery times are approximate and subject to external factors, such as weather or traffic. For time-sensitive deliveries, consider using a Named Day delivery service.
4. Damages or Discrepancies: Please notify us within 3 working days of receipt for issues like damages, missing items, or incorrect orders. Report non-delivery within 7 days of dispatch notification to ensure resolution.

Note: A mobile contact number and Eircode/Postcode must be provided when placing orders. All orders are trackable.

By placing an order, you agree to these terms. For further assistance, please contact our customer support team.

In the event that any goods delivered by us are damaged in transit, contain fewer items than indicated on the delivery note, or do not match the items ordered, please notify us within 3 working days of receipt. If no such notification is received within this timeframe, we will assume the items have been accepted as satisfactory.

Non-delivery of goods by couriers must be reported to us within 7 working days of receiving our dispatch notification (for deliveries within Ireland). Failure to report within this timeframe will be considered as acceptance of delivery, and no further action can be taken.

Please note that we are not liable for any consequential loss resulting from late or failed delivery by the courier. Our liability is limited to the value of items not received by the customer.

Delivery windows provided by our courier partners are estimates and may change due to circumstances beyond our control, including inclement weather or traffic delays. For delivery by a specific date, we recommend using a Named Day delivery service, and we will coordinate with the courier to have your items ready for collection.

All orders are trackable; please ensure a mobile contact number and Eircode/Postcode are provided when placing your order to assist in accurate and timely delivery.

ONLINE RETURNS

If you are returning goods which you have decided you do not want (cooling off period), under the distance trading regulations you have 14 calendar days in which you can change your mind and cancel your contract with us. This 14 days begins from the day your receive your goods. Please let us know as soon as you decide that you have changed your mind. You must return the goods within 14 days and they should be returned in an unused condition in their original packaging. Returns for this reason will be at your own cost. If you require help, we can arrange for a courier collection at your own cost, Our Arranged Courier Costs 1kg to 30Kg = €14.50 +23% Vat = total €17.84 per box. 30Kg + must be returned on a pallet and the cost of this service is €50.00 + 23% Vat = Total €61.50 please send an email with your order number to info@outbackjacks.ie and we will issue you with a returns number. The returns number should be clearly displayed on the item for return. No returns will be accepted without this number. In general, proof of posting should be obtained and produced as evidence of despatch in the event of goods being lost in transit. All applicable refunds of returned goods will be processed within 14 days from the date of product return. Refunds will not be issued until we have received the product in its original or delivered state, and in an unused condition. Please note - any delivery charges will not be refunded Goods must be returned: Within 14 days of receipt. In an unused/unworn condition including no unpleasant odours. With the original packaging/boxes/labels attached. Once a tent is pitched outside it is no longer considered to be in perfect re-saleable condition. Refunds are made onto the same card used for purchase. Loyalty points earned from the purchase will be deducted. Delivery charges will not be refunded to you.

FAULTY ITEMS

If you wish to return any item due to it being faulty, please send an email to services@outbackjacks.ie stating details including images of the fault and send it back to us together with the item in its original packaging, where possible, within 14 days. On inspection and agreement of faulty returned items, we will exchange the item, repair or refund the full cost including any delivery charges incurred where appropriate.If you are in any doubt, please contact our customer service department. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise. If you are unhappy due to a perceived technical product fault or misdescribed product, please contact us to arrange a return. Outback Jacks reserve the right to take a reasonable amount of time to make a decision and inspection on the product. In certain cases like Tents/Awnings & Waterproof/Breathable fabric products, the product may also be reviewed by the third party operations team. Please allow a considered amount of time for us to inspect the item. Customers will be offered in this order: repair, replacement or refund. For Tent & Awnings please see below - Tent & Awning Policy

REFUNDS

Any refunds will be issued once we have received the goods in their original condition and with the original receipt. This refund includes the total cost of goods sent only, NOT the delivery charge unless the item has passed inspection that there is a fault. Until you return items to us you are responsible for their safe keeping. We do not accept liability for returned packages damaged in transit back to us. It is your responsibility to wrap products adequately to prevent damage, and to obtain a proof of postage certificate. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused. Due to reasons of hygiene, we are unable to exchange socks, underwear, whistles, sleeping bags, towels etc.

LATE RETURNS

Items must be returned within 14 working days from the date of delivery. Returns received outside this timeframe may be accepted at the discretion of Outback Jacks, and, depending on the circumstances, may not be refunded or only be refunded as a store credit.

INCORRECT ORDERS

If you have received an incorrect item in your order, you must contact Customer Support immediately services@outbackjacks.ie

MISSING ITEMS

With large orders, items may be dispatched separately, and subsequently, arrive separately. Please take note of those items featured in your dispatch confirmation e-mail. However, if something is missing, contact Customer Support immediately. If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), all items purchased as part of that promotion must be returned. Sale items may be returned for exchange not refund within 14 days as per above policy - Value as appears on receipt. Refunds and Exchanges are not permitted after the 14 day period.

GIFT VOUCHERS

Please note that no returns are permitted on gift vouchers. Gift Vouchers should be treated like cash. If a voucher is lost, stolen etc. it will not be replaced under any circumstances. No cash can be returned in exchange for a gift voucher.

CANCELLATION

Cancellation of an order is only possible prior to the item(s) being dispatched. If you wish to cancel your order before it has been dispatched please telephone 091-761841. As we try to process orders immediately, it may not always be possible to prevent an order from being dispatched. If your order has been dispatched you may return the items to us in accordance with our Returns Policy. However you will remain liable for the paid outgoing carriage costs. We want you to be entirely satisfied with every purchase made from Outback Jacks and strive to offer you excellent quality, value and service at all times.

TENT & AWNING RETURNS IN-STORE & ONLINE POLICY

Tent & Awning Warranty Policy

At Outback Jacks, we strive to ensure that your camping experience is enjoyable and that your tent or awning performs as expected. Our warranty process is designed to resolve any genuine manufacturing defects efficiently, with a clear understanding of the steps involved.

Warranty Claims & Inspection Process

All tent and awning warranty claims must undergo a thorough inspection by trained, qualified personnel. If we do not identify a manufacturing fault or defect, your product may be sent to the manufacturer for a professional inspection to determine the cause of the issue.

We work closely with our manufacturers to handle all warranty claims and repairs. If you believe your product has a manufacturing defect, please contact us as soon as possible, and we will guide you on the next steps.

If you suspect your tent or awning is leaking, we first need to rule out condensation as a potential cause. Please review our Tent Care Guide on condensation before proceeding with a return.

Submitting Your Warranty Claim

Please provide a detailed description of the issue or fault via email to services@outbackjacks.ie. The more information you can provide, the quicker and more accurately we can address the problem.

Please include any images and videos to help us understand the issue.

Please bear in mind that due to seasonal demand and third-party courier services, there may be a delay in organizing collections. After the inspection, please allow time for the product to be returned to us.

Inspection & Repair Costs

If, after professional inspection, it is determined that the issue is not a manufacturing defect or is due to normal wear and tear, you will be responsible for any repair costs and all related carriage charges.

Product Condition for Inspection

Please ensure that your product is clean, dry, and packed in its proper bag when returning it for inspection. We cannot accept tents or awnings that are wet, excessively dirty, or have mould growth due to Health & Safety concerns. Any items that do not meet these conditions will be returned without inspection. Failure to comply with this may void your warranty due to mistreatment of the product.

Special Note on Tents & Awnings Over 30kg

Tents and awnings over 30kg must be returned on a pallet for inspection. Please ensure that your product is properly packed, as we will not accept products that are not in suitable condition for inspection.

Warranty Coverage

This warranty covers the functional performance of the product when used according to its intended purpose. However, it does not cover malfunctions resulting from:

• Improper or unreasonable use e.g. left abandoned in a storm or pitched for a long duration, not following manufacturing instructions.
• Lack of proper maintenance
• Accidents or misuse
• Excessive weather conditions (e.g., high winds, heavy rain, camping during weather warnings)
• Improper repacking
• Natural degradation due to UV exposure

Common Damage Not Covered Under Warranty

The following damage is considered not covered under warranty and is typically treated as "fair wear and tear":

• General wear and tear from extended use
• Fabric damage caused by excessive wear
• UV degradation
• Water ingress from UV degradation
• Water ingress through seams due to abrasion or seam sealant wear
• Broken zips caused by forcing or improper use
• Over-tensioned seams coming apart
• Buckles subjected to undue force or abrasion
• Damaged carry bags from overloading, misuse, or using the bag for other items
• Pole breakages/beam punctures (deemed fair wear and tear, this is a minor component that can be repaired. No refunds given)
• Broken guylines, these break due to storm damage or UV degradation.
• Collateral damage from pole breakages/beam punctures
• Condensation, generally caused by insufficient ventilation
• Use in rental companies, outdoor centers, or other commercial or non-profit organizations

Inspection and Final Decision

In any warranty claim situation, the manufacturing brand reserves the right to inspect the product for a manufacturing fault or defect. They will advise on the outcome once the inspection is complete.

For further questions or if you need guidance on any aspect of your warranty claim, please contact us at services@outbackjacks.ie.

Online Returns Policy

We want you to be completely satisfied with your purchase. If you change your mind, you are entitled to return the goods within 14 calendar days under the Distance Selling Regulations. This 14-day period begins the day after you receive your order.

Tents & Awnings: Items such as tents and awnings that have been removed from their original fold or pitched are no longer in perfect, resellable condition. These products cannot be returned.

How to Return an Item

1. Notify Us: As soon as you decide to return your purchase, please contact us at services@outbackjacks.ie to request a return number. Include your order number in the email.
2. Returns Number: A return number will be issued and must be clearly displayed on the return package. Returns will not be accepted without this number.
3. Condition of Goods: To be eligible for a refund, the item must be:
   • Unused and unopened
   • In its original factory packaging (including any tags, boxes, and labels)
   • Free from any odors, stains, or signs of use
4. Return Costs: You are responsible for the cost of returning the item. If you need assistance, we can arrange for a courier collection at your expense:
   • For items weighing up to 30kg: €12.30 per box (including 23% VAT)
   • For items over 30kg: Returns must be made via pallet and cost €86.10 (including 23% VAT)
5. Please email us for a courier arrangement if needed.

Important Notes:

• Tents & Awnings: Items such as tents and awnings that have been removed from their original fold or pitched are no longer in perfect, resellable condition. These products cannot be returned. If a tent is returned as unused and we find it has been used, we will return it to you without issuing a refund.
• Proof of Posting: We recommend obtaining proof of postage when returning goods, as we cannot be responsible for lost items in transit.
• Refunds: Refunds will be processed within 14 days of receiving the returned product. The refund will be made to the original payment method used. Please note that delivery charges are non-refundable, and loyalty points earned from the purchase will be deducted from the refund amount.

Conditions for Return:

• Return within 14 days of receipt
• Item must be in unused, unworn, and undamaged condition, including no unpleasant odors
• Return with original packaging, labels, and boxes

We appreciate your understanding and cooperation in ensuring your returns are processed smoothly.