DELIVERY

Christmas Delivery

Last Date for Guaranteed Christmas Dispatch:

Our final dispatch date for Christmas orders is Friday, 20th December for orders placed before 1 PM.

While we aim to have all orders delivered in time for Christmas, we cannot guarantee delivery by Christmas Day due to potential postal delays. To ensure timely arrival, we strongly recommend placing your orders as early as possible.

Orders Placed After 20th December:

Orders placed on 21st, 22nd, or 23rd December (before 3 PM): These will be packed and dispatched as usual. However, delivery on or before 24th December cannot be guaranteed, and we cannot accept responsibility for delays.
Orders placed between 24th - 30th December: These will be dispatched as soon as possible. Please note that courier services will operate at reduced capacity during this period.

Service Resumption:

Normal dispatch and courier operations will resume from 2nd January 2025.

We appreciate your understanding and wish you a joyful holiday season!

Ireland & Northern Ireland

€6.95 for orders up to 30kg – DPD/GLS
€13.95 for orders between 31kg and 40kg – GLS
€59.95 for orders over 40kg – Pallet Delivery – Courier may differ

United Kingdom (Mainland Only)

Note: UK VAT and any applicable import duties are not included in the checkout price. Additional fees may apply upon importation.

€15.95 for orders up to 30kg – DPD
€75.95 for orders over 31kg

Europe

Belgium, France, Germany, Netherlands, Italy, Luxembourg

€12.95 for orders up to 30kg – UPS
€18.95 for orders between 31kg and 40kg – GLS
€150 for orders over 40kg – Pallet Delivery

Austria, Czech Republic, Denmark, Poland, Hungary, Lithuania, Slovakia, Slovenia, Estonia, Latvia, Spain, Sweden, Croatia, Finland, Portugal

€18.95 for orders up to 30kg – DPD
€35 for orders between 31kg and 40kg – GLS
€150 for orders over 40kg – Pallet Delivery

If your country is not listed, please contact us at services@outbackjacks.ie for a shipping quote.

Click and Collect

Our Click and Collect service allows you to order online at www.outbackjacks.ie and collect your items in-store at Outback Jacks, Ballybane, Galway. This free service is available Monday to Saturday, from 9:30 am to 5:30 pm, with same-day pickup typically available.

To collect your order:

Bring your order reference number and a printout of your order summary or email confirmation as proof of purchase.
If you cannot collect, you can opt for courier delivery for €6.95 (for orders under 30kg).

Please collect your items within 7 days, after which your order will be returned to stock. If unable to collect, call us at +353 91 761841.

General Delivery Information

Order Processing: Orders are processed within 1-3 working days and delivered by courier within 1-2 working days. Timelines are estimates and may vary due to unforeseen circumstances.
Availability: If items are unavailable, we will notify you with an expected delivery date. Orders outstanding beyond 30 days may be canceled upon request, with a full refund if already paid.
Delivery Timing: Delivery times are approximate and subject to external factors, such as weather or traffic. For time-sensitive deliveries, consider using a Named Day delivery service.
Damages or Discrepancies: Please notify us within 3 working days of receipt for issues like damages, missing items, or incorrect orders. Report non-delivery within 7 days of dispatch notification to ensure resolution.

Note: A mobile contact number and Eircode/Postcode must be provided when placing orders. All orders are trackable.

By placing an order, you agree to these terms. For further assistance, please contact our customer support team.

In the event that any goods delivered by us are damaged in transit, contain fewer items than indicated on the delivery note, or do not match the items ordered, please notify us within 3 working days of receipt. If no such notification is received within this timeframe, we will assume the items have been accepted as satisfactory.

Non-delivery of goods by couriers must be reported to us within 7 working days of receiving our dispatch notification (for deliveries within Ireland). Failure to report within this timeframe will be considered as acceptance of delivery, and no further action can be taken.

Please note that we are not liable for any consequential loss resulting from late or failed delivery by the courier. Our liability is limited to the value of items not received by the customer.

Delivery windows provided by our courier partners are estimates and may change due to circumstances beyond our control, including inclement weather or traffic delays. For delivery by a specific date, we recommend using a Named Day delivery service, and we will coordinate with the courier to have your items ready for collection.

All orders are trackable; please ensure a mobile contact number and Eircode/Postcode are provided when placing your order to assist in accurate and timely delivery.