For IE orders: Our last date for Christmas despatch is 21st December. Whist deliveries should arrive in time, we cannot guarantee delivery before Christmas Day as it's possible there will be postal delay at this time of year. For that reason we would advise ordering earlier to allow more time for your parcels to arrive.
IRELAND & NORTHERN IRELAND
- Large family tents over 30kg requires a pallet delivery. This cost is €50
- €20.00 per order
EUROPE (DE / FR /NL / BE/ LUX)
- Up to €25 per order
CLICK AND COLLECT
Click and Collect allows you to shop and suit your personal schedule.
WHAT IS CLICK AND COLLECT?
Click and Collect with Outback Jacks enables you to shop in a way that suits you. This is a free service available in ROI and is available between the hours of 9am and 6pm Monday - Saturday and 12pm-5pm on Sundays. You will usually be able to collect from the shop from 1-3 working days.
If you would like to reserve an item instore, the click and collect option is for you. If you cannot collect the item you purchased, it can be sent by courier to you for a small delivery charge of €5.95.
Don't forget to to take your order reference and details to store to collect your order. Please bring a printout of your order summary, or email confirmation as proof of purchase.
If you are unable to collect your order for any reason, please phone the store at +353 91 761841
Please be advised that we will hold your order for a maximum of 7 days, after which time your order will be returned to stock.
GENERAL DELIVERY INFORMATION
Items ordered online will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can be obtained from our Delivery information list and are also listed within the current main catalogue. All delivery charges are subject to change without prior notice.
Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Anytime after 30 days, Outstanding orders / items can be cancelled. In instances where payment has already been made, (Post Orders with a cheque), an alternative or refund in full for the item(s) concerned will be given.
In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within 3 working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. Non-delivery of goods by couriers must be reported to us within 7 working days upon receiving our notification of despatch of goods in Ireland. If we receive no such notification from the customer, the item will be deemed delivered. No further action can be taken.
We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.
Delivery windows provided by our courier companies are an estimate only and may change due to issues outside of our control. These could include but are not limited to issues such as inclement weather or traffic delays. If you need a delivery by a specific date, we recommend you use your Named Day delivery service/courier. We will endeavour to work with this company to have products ready for collection.
All orders are trackable and traceable.
Note: a mobile contact number & postcode must be provided when ordering.