Items ordered online will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can be obtained from our Delivery information list and are also listed within the current main catalogue. All delivery charges are subject to change without prior notice.
Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Anytime after 30 days, Outstanding orders / items can be cancelled. In instances where payment has already been made, (Post Orders with a cheque), an alternative or refund in full for the item(s) concerned will be given.
In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within 3 working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.
Delivery windows provided by our courier companies are an estimate only and may change due to issues outside of our control. These could include but are not limited to issues such as inclement weather or traffic delays. If you need a delivery by a specific date, we recommend you use your Named Day delivery service/courier. We will endeavour to work with this company to have products ready for collection.
All orders are trackable and traceable.
Note: a mobile contact number must be provided when ordering.
Ireland & Northern Ireland
- ⬠4.95 shipping
- Delivery costs for shipping large family tents may differ
UK
Europe (DE / FR /NL / BE/ LUX)
Click and Collect
Click and Collect allows you to shop and suit your personal schedule.
When you order online at www.outbackjacks.ie you have a choice of having your order delivered to you at home or work, or you can collect it instore at Outback Jacks, Ballybane, Galway.
What is Click and Collect?
Click and Collect with Outback Jacks enables you to shop in a way that suits you. This is a free service available in ROI and is available between the hours of 9am and 6pm Monday - Saturday and 12pm-5pm on Sundays. You will usually be able to collect from the shop from 1-3 working days.
If you would like to reserve an item instore, the click and collect option is for you. If you cannot collect the item you purchased, it can be sent by courier to you for a small delivery charge of â¬3.95 if it is under â¬59.
Don't forget to to take your order reference and details to store to collect your order. Please bring a printout of your order summary, or email confirmation as proof of purchase.
If you are unable to collect your order for any reason, please phone the store at +353 91 761841 and let us know.
Please be advised that we will hold your order for a maximum of 7 days, after which time your order will be returned to stock.
We want you to be entirely satisfied with every purchase made from Outback Jacks and strive to offer you excellent quality, value and service at all times.
If you wish to return an item or you have decided not to keep it, please send an email with your order number to info@outbackjacks.ie and we will issue you with a returns number. The returns number should be clearly displayed on the item for return. No returns will be accepted without this number.
We will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt and returned to Outback Jacks within 14 days of receiving returns number.
Goods must be returned:
- Within 14 days of receipt.
- In an unused/unworn condition including no unpleasant odours.
- With the original packaging/boxes/labels attached.
- Refunds are made onto the same card used for purchase.
- Loyalty points earned from the purchase will be deducted.
- Delivery charges will not be refunded to you.
Faulty Items
If you wish to return any item due to it being faulty, please send an email to info@outbackjacks.ie stating details including images of the fault and send it back to us together with the item in its original packaging, where possible, within 14 days.
On inspection and agreement of faulty returned items, we will exchange the item or refund the full cost including any delivery charges incurred where appropriate.If you are in any doubt, please contact our customer service department. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.
If you are unhappy due to a perceived technical product fault or misdescribed product, please contact us to arrange a return.
- Outback Jacks reserve the right to take a reasonable amount of time to make a decision on the product.
- We commit to reverting to the customer with a decision within 10 days.
- In certain cases, the product may also be reviewed by the Operations team.
- Customers will be offered in this order: repair, replacement or refund.
Refunds
Any refunds will be issued once we have received the goods in their original condition and with the original receipt. This refund includes the total cost of goods sent only, NOT the delivery charge unless the item has passed inspection that there is a fault.
Until you return items to us you are responsible for their safe keeping. We do not accept liability for returned packages damaged in transit back to us. It is your responsibility to wrap products adequately to prevent damage, and to obtain a proof of postage certificate. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused.
Due to reasons of hygiene, we are unable to exchange socks, underwear, whistles, towels etc.
Late Returns
Items must be returned within 14 working days from the date of delivery. Returns received outside this timeframe may be accepted at the discretion of Outback Jacks, and, depending on the circumstances, may not be refunded or only be refunded as a store credit.
Incorrect Orders
If you have received an incorrect item in your order, you must contact Customer Support immediately.
Missing Items
With large orders, items may be dispatched separately, and subsequently, arrive separately. Please take note of those items featured in your dispatch confirmation e-mail. However, if something is missing, contact Customer Support immediately.
If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), all items purchased as part of that promotion must be returned.
Sale items may be returned for exchange not refund within 14 days as per above policy - Value as appears on receipt.
Refunds and Exchanges are not permitted after the 14 day period.
Gift Vouchers
Please note that no returns are permitted on gift vouchers. Gift Vouchers should be treated like cash. If a voucher is lost, stolen etc. it will not be replaced under any circumstances. No cash can be returned in exchange for a gift voucher.
Cancellation
Cancellation of an order is only possible prior to the item(s) being dispatched. If you wish to cancel your order before it has been dispatched please telephone +353 91 761841.
As we try to process orders immediately, it may not always be possible to prevent an order from being dispatched. If your order has been dispatched you may return the items to us in accordance with our Returns Policy. However you will remain liable for the paid outgoing carriage costs.
