Returns & Warranty Policy
We want you to be entirely satisfied with every purchase made from Outback Jacks and strive to offer you excellent quality, value and service at all times.
If you wish to return an item or you have decided not to keep it, please send an email with your order number to email@example.com and we will issue you with a returns number. The returns number should be clearly displayed on the item for return. No returns will be accepted without this number.
We will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt and returned to Outback Jacks within 14 days of receiving returns number.
Goods must be returned:
- Within 14 days of receipt.
- In an unused/unworn condition including no unpleasant odours.
- With the original packaging/boxes/labels attached.
- Refunds are made onto the same card used for purchase.
- Loyalty points earned from the purchase will be deducted.
- Delivery charges will not be refunded to you.
If you wish to return any item due to it being faulty, please send an email to firstname.lastname@example.org stating details including images of the fault and send it back to us together with the item in its original packaging, where possible, within 14 days.
On inspection and agreement of faulty returned items, we will exchange the item or refund the full cost including any delivery charges incurred where appropriate.If you are in any doubt, please contact our customer service department. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.
If you are unhappy due to a perceived technical product fault or misdescribed product, please contact us to arrange a return.
- Outback Jacks reserve the right to take a reasonable amount of time to make a decision on the product.
- We commit to reverting to the customer with a decision within 10 days.
- In certain cases, the product may also be reviewed by the Operations team.
- Customers will be offered in this order: repair, replacement or refund.
Any refunds will be issued once we have received the goods in their original condition and with the original receipt. This refund includes the total cost of goods sent only, NOT the delivery charge unless the item has passed inspection that there is a fault.
Until you return items to us you are responsible for their safe keeping. We do not accept liability for returned packages damaged in transit back to us. It is your responsibility to wrap products adequately to prevent damage, and to obtain a proof of postage certificate. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused.
Due to reasons of hygiene, we are unable to exchange socks, underwear, whistles, towels etc.
Items must be returned within 14 working days from the date of delivery. Returns received outside this timeframe may be accepted at the discretion of Outback Jacks, and, depending on the circumstances, may not be refunded or only be refunded as a store credit.
If you have received an incorrect item in your order, you must contact Customer Support immediately.
With large orders, items may be dispatched separately, and subsequently, arrive separately. Please take note of those items featured in your dispatch confirmation e-mail. However, if something is missing, contact Customer Support immediately.
If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), all items purchased as part of that promotion must be returned.
Sale items may be returned for exchange not refund within 14 days as per above policy - Value as appears on receipt.
Refunds and Exchanges are not permitted after the 14 day period.
Please note that no returns are permitted on gift vouchers. Gift Vouchers should be treated like cash. If a voucher is lost, stolen etc. it will not be replaced under any circumstances. No cash can be returned in exchange for a gift voucher.
Cancellation of an order is only possible prior to the item(s) being dispatched. If you wish to cancel your order before it has been dispatched please telephone 091 761841.
As we try to process orders immediately, it may not always be possible to prevent an order from being dispatched. If your order has been dispatched you may return the items to us in accordance with our Returns Policy. However you will remain liable for the paid outgoing carriage costs.